Head Office: 1st Floor, Copac Square Building, 12 Ton Dan, Xom Chieu Ward, Ho Chi Minh
Hanoi Branch: 55 Do Quang, Yen Hoa Ward, Hanoi
Sales enquiries
Working hours:
9:00 – 17:30 (Monday – Friday)
9:00 – 12:00 (Saturday)
Phone: 028 3636 3786
Hotline: 09 17 15 16 16
Email: infovn@groupe-atlantic.com
After sales service
Working hours:
8:00 – 17:30 (Monday – Saturday)
Hotline: 09 17 15 16 16
Email: infovn@groupe-atlantic.com
| Brand | Product type | Warranty period from date of purchase | |||
|---|---|---|---|---|---|
| Tank warranty (years) | Main parts / heating element warranty (years) | Other spare parts warranty (years) | 1-for-1 exchange | ||
 | Instant water heater | 2 | 2 | First year | |
|
| Storage water heater | Ami Slim: 05 Ami Square: 05 Neo2 Lite: 05 Neo2 Plus: 05 Neo2 Evo: 07 Neo2 Max: 07 Nanto Wifi: 07 Nanto Plus: 05 Nanto Lite: 05 Neo Max: 07 Neo Plus: 07 Neo Lite: 05 O'Pro Slim: 05 ESA: 05 | Heating element: 02 Heating element: 02 Heating element: 02 Heating element: 02 Heating element: 03 Heating element: 03 Heating element: 02 Heating element: 02 Heating element: 02 Heating element: 03 Heating element: 02 Heating element: 02 Heating element: 02 Heating element: 02 | 2 | First year |
|
| Heat pump water heater for domestic use | Ego: 03 O'Pro+: 03 O'Pro Turbo: 03 Steatite FS: 03 Calypso VH: 03 O'Pro Central Domestic: 03 Calypso Split Inverter: 03 Egeo: 03 Explorer: 03 | - - - - Compressor: 03 - Compressor: 03 Compressor: 03 Compressor: 03 | 2 | - |
|
| Industrial hot water storage tank | 5 | - | 2 | - |
|
| Solar water heater | 5 | Solar collector: 5 | 2 | - |
 | Industrial heat pump | 1 | Compressor: 1 Heat exchanger: 1 | 1 | - |
